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How to start recording AI role-play?

PitchMonster let's you practice sales conversations with an AI-powered virtual customer. This guide walks you through the full flow — from logging in to completing your first recording.

Step 1: Log in and view your role-plays

After logging in at team.pitchmonster.io, you’ll land on your Home screen. All assigned role-plays will appear as clickable tiles.

Step 2: Open the role-play overview

Click on a role-play title to open the Role-play Overview screen. Here you’ll see:

  • Type of role-play (e.g., face-to-face, phone)
  • Maximum recording time
  • Role-play language
  • Your name and role-play context
Role-play overview

Step 3: Review the user guidelines

Just below the overview, the User Guidelines (if provided by the admin) section gives you:

  • The scenario context 

  • Who you’re speaking with (the virtual customer)

  • What you’re expected to achieve during the call 

  • Any attachments to review beforehand (click to open in your browser)

Screenshot 2025-08-13 at 13.59.22

Step 4: Check your setup

Before you begin recording:

  • Allow PitchMonster to access your microphone and camera (if prompted)
  • Test your mic by speaking and confirming the sound bars move
  • Check your camera to ensure your image is visible (if applicable)


Step 5: Start recording

Once ready:

  1. Click Start recording role-play

  2. The AI role-play will begin — treat it like a real conversation

  3. Use natural, conversational tone and follow your sales methodology

 Step 6: Engage with the customer

Conduct the role-play as you would any real sales conversation.

  • Respond to questions and objections

  • Ask thoughtful questions to uncover the customer’s challenges and needs

 Step 7: End the role-play

Once you feel the conversation has reached a natural close:

  1. Click the End Role-play button

  2. You’ll see a confirmation that your recording is being saved

✅ What Happens Next?

  • Your recording will save automatically

The system will begin processing AI-powered feedback, including:

  • Scorecard with AI suggestions
  • Speech coaching
  • Conversation transcript

This usually takes less than one minute.

📌 Need Help?

If you encounter tech issues (mic not working, role-play not loading), try refreshing your browser, checking permissions, or contacting your admin.